Refund policy

Fit Pup Collective – Returns & Refunds Policy

We want you to be happy with your purchase from Fit Pup Collective. This policy explains how returns, refunds and exchanges are handled.

Change of Mind Returns

We accept change-of-mind return requests made within 30 days of delivery.

To be eligible, the item must be unused, unworn, unwashed and in its original condition, with tags and original packaging where applicable.

Customers are responsible for return postage for change-of-mind returns. Original shipping charges are not refundable unless required by Australian Consumer Law.

Please contact us before returning an item so we can provide return instructions. Do not return products directly to a supplier or manufacturer unless instructed by Fit Pup Collective.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, defective or incorrect, please contact us as soon as reasonably possible and provide your order details and, where appropriate, photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Exchanges

If you require a different size or variation, please contact us. Exchanges are subject to product availability. Where a direct exchange isn't available, we may arrange a return and new order instead.

Non-Returnable Items

For hygiene, health and safety reasons, certain products may not be eligible for change-of-mind returns once opened, used or removed from sealed packaging. This may include personal-care products and certain pet-care products.

This exclusion does not affect your rights where a product is faulty or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

For approved change-of-mind returns, return shipping costs are generally the customer's responsibility.

Where a product is faulty, damaged, incorrect or otherwise covered by Australian Consumer Law, Fit Pup Collective will meet its obligations regarding reasonable return costs.

Before Returning Anything

Please contact Fit Pup Collective through our Contact Us page before sending a product back. Include your order number and a brief explanation of the reason for the return.

We will provide the appropriate return instructions for your order.

last updated 16 September 2026