Terms of service
FIT PUP COLLECTIVE – TERMS OF SERVICE
OVERVIEW
This website is operated by Fit Pup Collective. Throughout the site, the terms “we”, “us” and “our” refer to Fit Pup Collective.
By visiting our website, browsing our products or purchasing from us, you agree to these Terms of Service together with any other policies referenced on our website.
These Terms apply to all users of the site, including browsers, customers and purchasers.
1. ONLINE STORE TERMS
You must not use our products, website or services for any unlawful or unauthorised purpose.
You must not transmit malicious code, viruses or other material intended to interfere with the operation or security of our website.
2. PRODUCTS AND INFORMATION
We make reasonable efforts to ensure product descriptions, photographs, specifications, sizing information and prices are accurate.
Product colours and appearance may vary slightly depending on screen settings, manufacturing variations and photography.
We may update product information, availability and pricing where necessary.
Nothing in these Terms excludes any rights you have under Australian Consumer Law.
3. ORDERS
Placing an order does not necessarily mean that we have accepted it.
We may cancel or decline an order where reasonably necessary, including where a product is unavailable, information or pricing has been entered incorrectly, payment cannot be processed, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been taken, we will refund the applicable amount.
4. PRICES AND PAYMENT
Prices are displayed in Australian dollars unless otherwise stated.
Payment must be made using one of the payment methods offered during checkout.
We may change prices from time to time. A price change will not alter the agreed price of an order already accepted, except where required or permitted by law.
5. SHIPPING AND DELIVERY
Delivery estimates are estimates only and may be affected by carriers, suppliers, weather, public holidays, remote locations and other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information when placing an order.
Our Shipping Policy provides further information about delivery.
Nothing in this section limits any rights or remedies available under Australian Consumer Law.
6. RETURNS, REFUNDS AND CONSUMER RIGHTS
Returns and refunds are handled in accordance with our Returns & Refunds Policy and Australian Consumer Law.
Products sold to Australian consumers come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Our voluntary store policies operate in addition to these statutory rights and do not replace or restrict them.
7. FITNESS, HEALTH AND WELLNESS INFORMATION
Content provided by Fit Pup Collective concerning exercise, fitness, wellness or active lifestyles is provided for general information and educational purposes.
It is not intended to replace professional medical, veterinary, nutritional or other qualified professional advice.
You are responsible for considering whether an activity or product is appropriate for you and, where relevant, your dog.
Seek appropriate professional advice where you have concerns about your health, physical ability, your dog's health or your dog's ability to participate safely in an activity.
8. SMARTWATCHES AND FITNESS TRACKING PRODUCTS
Consumer fitness trackers and smartwatches sold by Fit Pup Collective are intended for general fitness and wellness purposes unless expressly stated otherwise.
Fitness and wellness readings should not be treated as medical diagnoses or as substitutes for professional medical equipment or medical advice.
9. THIRD-PARTY PRODUCTS AND SERVICES
Some products may be manufactured, supplied, fulfilled or delivered with the assistance of third-party suppliers and service providers.
Third-party services may also be used to operate our website, process payments and deliver orders.
This does not exclude or restrict any responsibility that Fit Pup Collective has to consumers under applicable Australian law.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, Fit Pup Collective branding, original written content, graphics and other original material appearing on this website must not be reproduced or commercially exploited without permission, except where permitted by law.
Third-party trademarks and intellectual property remain the property of their respective owners.
11. REVIEWS AND USER CONTENT
If you submit a product review, photograph, comment or other content to us, you confirm that you have the right to provide that material.
We may display submitted content in connection with Fit Pup Collective and our products, subject to applicable law and our Privacy Policy.
Reviews must represent genuine experiences and must not contain unlawful, misleading, defamatory or infringing material.
12. ERRORS AND AVAILABILITY
Occasionally our website may contain typographical errors, inaccurate information or omissions relating to product descriptions, pricing, promotions, availability or shipping.
Where an error occurs, we may correct the information and take reasonable steps to resolve any affected order.
13. LIABILITY AND AUSTRALIAN CONSUMER LAW
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.
To the extent permitted by law, Fit Pup Collective is not responsible for losses caused by misuse of a product, failure to follow supplied instructions, or use of a product for a purpose for which it was not designed.
14. PRIVACY
Personal information is handled in accordance with our Privacy Policy and applicable privacy laws.
15. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. The version displayed on our website will be the current version.
Changes will not remove rights that have already arisen under applicable law.
16. GOVERNING LAW
These Terms are governed by the laws applicable in Queensland, Australia, and applicable Commonwealth laws of Australia.
17. CONTACT
Questions about these Terms of Service can be submitted through the Contact Us page on the Fit Pup Collective website.
Last updated: 16 September 2026
