Shipping policy

FIT PUP COLLECTIVE – SHIPPING POLICY

AUSTRALIA-WIDE SHIPPING

Fit Pup Collective delivers to customers across Australia. Shipping availability, cost and estimated delivery times may vary depending on the product, delivery location and fulfilment provider.

ORDER PROCESSING

Once your order has been placed, it will be processed for fulfilment as soon as reasonably possible.

Processing times can vary between products, particularly where items are supplied or fulfilled from different locations.

Orders containing multiple products may be shipped separately. If this happens, you may receive more than one parcel and more than one tracking notification.

SHIPPING COSTS

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the products ordered, delivery location, parcel size and available delivery service.

DELIVERY TIMES

Any delivery timeframe displayed on our website or provided during checkout is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Delivery times may be affected by carrier delays, public holidays, weather, remote delivery locations, supplier processing times and other circumstances outside our reasonable control.

TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your tracking information for the carrier's system to display movement of the parcel.

MULTIPLE PARCELS

Because Fit Pup Collective offers products from different suppliers and fulfilment locations, items from the same order may occasionally arrive separately.

Receiving one item does not necessarily mean the remainder of your order has been lost or forgotten.

DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please contact us as soon as possible if you notice an error in your delivery address. We will try to assist before dispatch, but we cannot guarantee that an address can be changed once an order has entered fulfilment.

DELIVERY ISSUES

If tracking indicates that your parcel has been delivered but you cannot locate it, please check around the delivery location and with other household members where appropriate.

If you still cannot locate the parcel, contact Fit Pup Collective and we will assist you in investigating the delivery with the relevant carrier or fulfillment provider.

If your order appears to be significantly delayed or tracking has not updated for an extended period, please contact us through our Contact Us page with your order number.

DAMAGED OR INCORRECT ORDERS

If an item arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible with your order number and details of the issue.

Please refer to our Returns & Refunds Policy for further information.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

CONTACT US

If you have questions about the delivery of your order, please contact Fit Pup Collective through our Contact Us page.

Last updated: 16 September 2026